Crisis 24/7: (518) 725-4310 Ext 999 · Crisis Walk-In Services M-Th 8-6, Fri 8-5 & Sat 9-1 Gloversville Clinic
Catholic Charities DV Hotline: (518) 725-5300
National Suicide Hotline: 988 · Maternal Mental Health Hotline : 1-833-852-6262

Crisis 24/7: (518) 725-4310 Ext 999
Crisis Walk-In Services @ Gloversville Clinic
M-Th 8-6, Fri 8-5 & Sat 9-1
Catholic Charities DV Hotline: (518) 725-5300
National Suicide Hotline: 988
Maternal Mental Health Hotline : 1-833-852-6262

SAME DAY ACCESS · NO WAITLIST FOR SERVICES · DROP-IN CLINIC OPEN

SAME DAY ACCESS · NO WAITLIST FOR SERVICES · DROP-IN CLINIC OPEN

Our Leadership

At The Family Counseling Center, leadership means more than guiding an organization – it means strengthening the well-being of our community. Our executive team and Board of Directors bring decades of experience in mental health, nonprofit management, and community advocacy. Together, they work to ensure that every individual and family who walks through our doors receives compassionate, high-quality care.

Their vision, expertise, and deep commitment to service continue to shape our growth, expand access to care, and support our mission of helping people build healthier, more hopeful futures.

Our Leadership Values

Our Leaders are guided by a shared commitment to the values that shape every interaction and every decision we make. We believe deeply in community, working together to strengthen the well-being of the region we serve. We uphold respect in all relationships – honoring the dignity, experience, and perspectives of every individual. We draw from strength and teamwork to navigate challenges with resilience and collaboration, ensuring that our services remain responsive and effective. We practice validation, meeting people where they are and recognizing the realities of their lived experience. And we pursue growth – for our clients, our staff, and our organization – as we continue striving toward a healthier, more connected future.

Executive Team

Michael L. Countryman
Chief Executive Officer
Message from the CEO:
“At The Family Counseling Center, we are honored to walk alongside the individuals are families who trust us with their care. Every day, I am inspired by the strength of our clients, the dedication of our staff, and the resilience of our community. Thank you for allowing us to serve you. We remain commitment to providing respectful, compassionate support – and to building a healthier, more hopeful future together.”
Peter Lawrence
Chief Operating Officer
Message from the COO:
“Our work is rooted in teamwork, trust, and a deep belief in the power of community. I am grateful for the staff who show up every day with compassion, and for the clients who let us be part of their journey. Together, we continue to grow, learn, and strengthen the systems that support healing. It is a privilege to serve this community, and we are dedicated to ensuring every person feels seen, respected, and supported.”
Shelby Mead
Chief Financial Officer
Margaret Rowley, LSMW
Senior Director of Client Services
Kerry Strnad
Senior Director of Behavioral Health
Sarah Quist
Compliance/HIPAA Privacy Officer
Tonya Hays, SHRM-CP
Senior Director of People Operations

Organizational Snapshot

Commitment to Community Partnerships

Strong communities are built through collaboration, and the Family Counseling Center is deeply committed to partnership with the organizations and individuals who share in the work of supporting our region’s well-being. Our leadership team actively cultivates relationships with schools, healthcare providers, human service agencies, law enforcement, and local nonprofits to ensure that care is coordinated, accessible, and responsive to community needs.

These partnerships allow us to reach people where they are, reduce barriers to services, and create a more connected network of support. We believe that meaningful change happens when we work together – and we are grateful for the many community partners who join us in strengthening the mental health and resilience of the families we serve.

2025- 2026 Board of Directors

Our Board of Directors provides essential guidance, oversight, and strategic direction for the Family Counseling Center. Composed of community leaders with diverse expertise, the Board ensures that the organization remains accountable, financially sustainable, and mission-driven. Their dedication and insight help shape policies, support leaderships, and strengthen the programs that make a meaningful difference in the lives of the individuals and families we serve.

Mark Finkle, President
Arthur Steinkritz, Vice President
Michael Schrader, Treasurer
Susan Ringland, Assistant Treasurer
Denise Walsh, Secretary
Gail Ryan, Member-at-Large

Mike Schaus
Shawn Cleland
Patricia Galea
Meghan Millet, Client Advisory Board Member
Michael L. Countryman, CEO, Ex-Officio

Message from the Board President:


“As Board President, I am honored to serve alongside a dedicated group of leaders who are deeply committed to the mission of The Family Counseling Center. We are grateful for the trust our community places in us, and we are proud to support the staff and leadership team as they provide compassionate, high-quality care that strengthens lives and builds a healthier, more resilient community.

Board President Mark Finkle

IN 2025 The Family Counseling Center convened its first Client Advisory Board (CAB), a diverse group of clients, family members, and community stakeholders whose lived experience helps shape our services. Meeting at least quarterly, the CAB offers meaningful guidance on service delivery, practices, and the evolving needs of the community.
 
The CAB is made up of 8-12 members who reflect the demographics of the region. CAB members select their own discussion topics and develop bi-annual recommendations for The Family Counseling Center’s Board of Directors, who have committed to including CAB representation on the Board and its Program Committees.
 
The CAB’s insights – grounded in real experience – strengthen TFCC’s work as a CCBHC and help ensure policies, processes, and services truly meet the needs of those they are designed to support.